Three Systems or One

The costs of parallel systems and the outcomes integration is supposed to deliver.

11 min

Most organisations arrive at integration the same way: safety was built first, environment was bolted on for a client requirement, and quality grew separately around the customer. The result is three document registers, three audit programmes, three sets of objectives and one confused workforce.

What integration actually saves

  • One document control process, so a procedure has one number and one owner.
  • One audit programme, so a process is audited once against all applicable criteria.
  • One corrective action system, so causes are analysed with the same rigour whatever the trigger.
  • One management review, so trade-offs between quality, cost, safety and environment are made in the room rather than between departments.

What it is not

Integration is not averaging. Each standard keeps its own technical requirements — hazard identification, environmental aspects, customer requirements — and an integrated system that has blurred those into one generic "risk process" usually fails all three.

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