Who Reception Serves
The different people who come to reception and what each of them needs.
8 min
Activities: 0 of 2
Many people, one desk
Front of house means every part of an organisation that the public sees first: the reception desk, the entrance, the waiting area and the main telephone line. The person at reception is often called a receptionist or front of house officer.
This course is for people who work at, or cover, a reception desk in an office, a clinic, a training centre or a similar workplace. It starts with who you serve and the basic tools, then moves through visitors, communication, privacy, security and safety, and ends with realistic cases.
Who comes to reception
People coming for a meeting or a service. They need a warm welcome, clear directions and to know how long they will wait.
Two examples
Example 1. A contractor arrives to fix the air conditioning. The receptionist checks the work is authorised, gives the safety induction sheet, issues a contractor pass and calls the facilities manager. Work starts safely and on time.
Example 2. An interview candidate arrives 30 minutes early. The receptionist offers a seat and water, tells her the interviewer will be informed at the right time, and shows her where the prayer room and washrooms are. She feels welcome before the interview begins.
Match each person to their main need at reception
- Contractor
- Courier
- Interview candidate
- Colleague
Which statement about internal customers is correct?