Workplace Investigations and Grievances
A practical course for human resources practitioners and managers who handle grievances or are asked to investigate complaints at work. Learn to run a fair grievance procedure, plan an investigation, interview complainants, witnesses and respondents, collect and weigh evidence, reach findings on the balance of probabilities and write a clear, neutral report. It teaches principles and common international practice; employment law differs by country, so always check local law and policy.
- Module
- 7
- Max. Teilnehmende
- 20
- Sprache
- EN
Was sie üblicherweise umfasst
- 1
Foundations: Grievances, Investigations and Fairness
- Why Workplace Investigations Matter
- The Vocabulary of Grievances and Investigations
- The Principles of a Fair Process
- The Legal and Policy Frame
- Roles in a Grievance or Investigation
- 2
The Grievance Procedure
- How a Grievance Procedure Is Built
- Informal Resolution and Mediation
- Receiving and Clarifying a Formal Grievance
- Grievance Outcomes and Appeals
- Grievances That Do Not Fit the Standard Path
- 3
Planning an Investigation
- Triage: Deciding Whether and How to Investigate
- Choosing the Investigator
- Writing the Terms of Reference
- Building the Investigation Plan
- Interim Measures and Protecting People
- 4
Investigation Interviews
- Preparing for Investigation Interviews
- Opening, Structuring and Closing an Interview
- Questioning Techniques
- Interviewing the Respondent
- Handling Difficult Interviews
- Interview Notes and Witness Statements
- 5
Evidence and Findings
- Sources of Evidence
- Collecting and Preserving Evidence
- Weighing Evidence
- Reaching Findings of Fact
- Investigating Bullying, Harassment and Discrimination Complaints
- 6
Reports and Closing the Case
- The Structure of an Investigation Report
- Writing Findings Clearly and Neutrally
- Handing Over and Telling the Parties
- Records, Confidentiality and Data Protection
- After the Investigation: Repairing Relationships and Learning Lessons
- 7
Applying the Skills: Case Studies
- Case Study: A Grievance About a Promotion Decision
- Case Study: A Bullying Complaint Against a Supervisor
- Case Study: An Anonymous Report of False Expense Claims
- Common Investigation Failures and How to Avoid Them
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Workplace Investigations and Grievances
7 Std. 18 Min.
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