Dealing with Difficult People Training
Code
1001
Type
Classroom
Duration
5
Modules
6
Skill Level
Expert
Language
EN
Max
10
Certificate
Yes
Assessment
No
Do you know how to work with difficult people? How many of these personalities do you recognize?
- The Know-It-Alls
They’re arrogant and usually have an opinion on every issue. When they’re wrong, they get defensive. - The Passives
These people never offer ideas or let you know where they stand. - The Dictators
They bully and intimidate. They’re constantly demanding and brutally critical. - The Gripers
Is anything ever right with them? They prefer complaining to finding solutions. - The “Yes” People
They agree to any commitment, yet rarely deliver. You can’t trust them to follow through. - The “No” People
They are quick to point out why something won’t work. Worse, they’re inflexible.
Of course, you recognize them. They’re the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.
Concrete techniques for dealing with difficult people in the workplace and at home
At the end of the Dealing with Difficult People training course, you will be able to:
- Handle difficult people diplomatically.
- Reinforce and enhance good communications skills.
- Learn to teach others how to be better listeners and communicators through role modeling.
- Minimize conflict and deadlocks by learning the skills necessary to handle difficult people.
- Integrate learned skills with client and employee behaviors to enhance their personal effectiveness.
- Increase your effectiveness in all business situations where dealing effectively with peers, subordinates, and superiors is required.
- Learn to help others focus on interests and not take positions.
- Increase their confidence and belief in themselves.
- Enhance communications through the development of a common language.
- Turn adversarial situations into welcome opportunities to communicate openly and effectively.
- Understand and deal with the issues important to all parties in daily communication situations.
- Deal effectively with passive aggressive individuals
Governance, Dealing with Difficult People training course, is ideal for:
- Executives and Board Members
- Auditors
- Compliance Officers
- Middle-Level Managers
- Legal Professionals
- Company Secretaries
- Those who need to convince others.
- Those who are part of large groups.
There are no specific requirements for this Course.
Course Outline
Understand the difficult people in your life
Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.
- Mapping difficult people to gain insight into what makes them tick
- The most common mistake well-intentioned people make that actually worsens conflicts
- What a team can do with a person who isn’t a team player
- The single best response to sarcasm
- 3 ways to get people to keep their word
- How to deal with a person who practices one-upmanship
- When to go to a third party for help in dealing with a problem person
Know how to communicate with difficult people
At this seminar, you’ll concentrate on here’s-how-you-do-it techniques. You’ll leave knowing how to use these techniques in specific situations when dealing with difficult people in the workplace.
- What to do when someone — even a boss — starts yelling
- What to do when someone takes credit for your idea
- How to determine if a difficult relationship is worth salvaging, and what to do if it isn’t
- The best way to get someone to stop holding a grudge
- Handling the person who says one thing to you but the opposite to someone else
- When and how to go over someone’s head to a superior
- Dealing with touchy people who take things personally
- How to get your boss to quit procrastinating and make a decision
Be less of a target for difficult people
Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn how to derail problem people and teach them to treat you with respect.
- How to cope with excuse-makers and blamers
- What to do immediately when someone threatens you
- 3 tactics that prevent you from being manipulated by others
- Hot buttons: how to keep people from pushing yours
- “The boss’s favorite”: how to cope with the person who’s perfect in the boss’s eyes — but doesn’t really do a fair share of the work
Bring out the best in even the most difficult people
Let’s face it, nobody’s difficult all the time (and everybody is some of the time). Your new skills will help you reinforce positive behavior in even the most difficult people — at work and at home.
- How to handle a coworker who is too competitive
- How to handle someone who wants to get “too personal”
- What to do when people make promises you suspect they won’t keep
- How to give an aggressive person an alternative to direct conflict
- The special body positions to use in dealing with specific kinds of difficult people (your body language can be even more powerful than what you say)
- Special for managers: how to deal with employees who don’t keep commitments … have a negative attitude … or are closed-minded