Setting Performance Objectives and Conducting Appraisals Training
Code
5035
Type
Classroom
Duration
5
Modules
5
Skill Level
Expert
Language
EN
Max
10
Certificate
Yes
Assessment
No
In today’s competitive marketplace and complex legal environment, employers are facing the challenge of attracting, developing, and retaining the best employees. This course aims to help managers and human resource (HR) professionals in using assessment practices to reach their organizations’ HR goals. It conveys the essential concepts of employment testing in easy-to-understand terms
- Explain performance management – definitions, aims, and developments.
- Develop tangible and intangible measures of performance.
- Establish business-based objectives – including SMART targets and measures.
- Explain the performance management cycle and how to manage it.
- Complete the performance management cycle including end-of-year reviews, using competencies and various rewards programs.
- Supervisors
- Managers
- HR staff
- Anyone involved in Performance Measurement
There are no specific requirements for this Course.
Course Outline
Performance Management, Introduction and Definitions
- Objectives of Performance Management
- Key Terms and Uses
- Corporate Values – Their Importance
- The Nokia Story
- The Annual Performance Cycle – Overview
- Performance Management – The Mistakes
Establishing Effective Objectives
- Cascading – Vision, Mission, and Strategies
- Performance Criteria – 3 Types
- The Impact of Critical Success Factors on Performance
- Key Result Areas
- Key Performance Indicators (KPIs) and Units of Measure
- Financial and Non-Financial KPIs
- SMART Criteria – Establishing Individual Goals and Measures
- Measuring the Semi-Tangible Factors/Competencies
Managing Performance
- Statistics on People and Performance
- Continuous Reviews and Assessments
- Performance Gaps
- Common Causes of Poor Performance
- Measuring Performance – Scoring Systems
- Tips for Improving Performance
- Importance of Communication in Performance Management
The Importance of Coaching
- Coaching Responsibilities
- Benefits of Good Coaching
- Characteristics of a Good Coach
- Elements of a Good Coaching Session
- Five Steps of Coaching for Optimal Performance
Conducting Effective Performance Appraisals
- Planning Performance Appraisals
- Preparing for the Appraisal
- Avoiding the”But” Trap
- Objective not Subjective
- Conducting Effective Appraisal Meetings
- Common Appraisal Errors
- Roles of Employees and Managers