First-Time Manager

Courses in this program

This is the order we suggest. You can start with any course.

1. 1
   Online, self-pacedManagement & Leadership

   Leadership Fundamentals

   What leadership actually consists of, beyond position and personality. Covers the difference between leading and managing, leadership styles and when each fits, building trust and credibility, setting direction and…

   3h 52mFree
2. 2
   Online, self-pacedManagement & Leadership

   Managing People and Performance

   The practical work of managing individuals well. Covers setting expectations and objectives, one-to-ones and ongoing feedback, performance reviews that are worth holding, diagnosing and addressing underperformance,…

   5h 50mFree
3. 3
   Online, self-pacedManagement & Leadership

   Delegation and Time Management

   Getting the right things done and building capacity in others. Covers prioritisation and where management time actually goes, planning and protecting time for important work, delegating properly, managing interruptions…

   3h 52mFree
4. 4
   Online, self-pacedManagement & Leadership

   Coaching and Developing People

   Growing capability in others rather than solving everything yourself. Covers the coaching mindset and when it applies, questioning and listening skills, coaching conversation structures, giving developmental feedback,…

   5h 49mFree
5. 5
   Online, self-pacedManagement & Leadership

   Managing Difficult Conversations and Conflict

   Handling the conversations most people avoid, and the conflict that follows when they do. Covers why difficult conversations are avoided and what avoidance costs, preparing and structuring them, managing emotion,…

   5h 43mFree
6. 6
   Online, self-pacedManagement & Leadership

   Decision Making and Problem Solving

   Making better decisions and solving problems properly rather than treating symptoms. Covers decision types and how to match process to importance, cognitive biases and how to counter them, structured problem solving and…

   5h 52mFree
7. 7
   Online, self-pacedManagement & Leadership

   Team Building and Motivation

   Building groups that work well together and want to. Covers what distinguishes a team from a group, the stages of team development, psychological safety and the conditions for high performance, what actually motivates…

   5h 56mFree

A live online or classroom course counts as finished when you have attended a live online session of it.