Quality Manager

Courses in this program

This is the order we suggest. You can start with any course.

1. 1
   Online, self-pacedQuality Management

   ISO 9001 Foundations

   The quality management standard explained for people who have to work to it. Covers the seven quality management principles, risk-based thinking, the process approach, and how conformity is demonstrated day to day.

   3h 50mFree
2. 2
   Online, self-pacedQuality Management

   Process Mapping and Turtle Diagrams

   Making how work actually happens visible, so it can be managed and improved. Covers process identification and sequence, flowcharts and swimlanes, turtle diagrams, value stream mapping, and using maps to find the…

   3h 54mFree
3. 3
   Online, self-pacedQuality Management

   Document Control and Records Management

   Making sure the right version reaches the point of use and the evidence survives. Covers the document lifecycle, version and change control, distribution and obsolescence, writing documents people can use, and record…

   3h 39mFree
4. 4
   Online, self-pacedQuality Management

   Internal Auditing to ISO 19011

   Planning and conducting management system audits that find real weaknesses. Covers the audit programme and risk-based scheduling, preparation and checklists, evidence gathering and interviewing, writing findings that…

   5h 55mFree
5. 5
   Online, self-pacedQuality Management

   Nonconformity and 8D Problem Solving

   Handling nonconforming output and solving the problems behind it. Covers identification and containment, disposition and concession, the eight disciplines method, distinguishing occurrence from escape causes, and…

   6h 8mFree
6. 6
   Online, self-pacedQuality Management

   Supplier Quality Management

   Controlling the quality of what you buy. Covers supplier selection and approval, specifying requirements properly, incoming control and its alternatives, supplier performance measurement, audit and development, and…

   6h 8mFree
7. 7
   Online, self-pacedQuality Management

   Cost of Poor Quality

   Quantifying what failure actually costs so that improvement competes for resources. Covers the four quality cost categories, finding the hidden costs, the one-ten-hundred rule, building a credible cost model, and using…

   5h 48mFree
8. 8
   Online, self-pacedQuality Management

   Continuous Improvement and Kaizen

   Building an improvement capability rather than running improvement projects. Covers waste identification, PDCA and A3 problem solving, running a kaizen event, standard work and sustaining gains, and the leadership…

   3h 54mFree

A live online or classroom course counts as finished when you have attended a live online session of it.