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Supplier Performance & Quality

How to qualify, measure, develop and — when necessary — exit suppliers. For buyers, contract holders, quality engineers and anyone who depends on supplier delivery and quality in industrial operations.

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52m
Total time
4
Competency levels
12
Lessons

What you'll learn

  • Explain why supplier qualification screens technical, financial and HSE capability before award
  • Interpret supplier scorecards built on on-time-in-full, quality-reject and responsiveness KPIs
  • Apply Kraljic-style segmentation to choose the right management approach for each supplier
  • Run a structured corrective-action process when a supplier fails to perform
  • Plan supplier audits and development actions proportionate to risk and spend
  • Evaluate dual-sourcing and exit options for critical or failing suppliers

Curriculum

Progress through each competency level in order.

1

Awareness

  • Why Supplier Performance Matters
    Knowledge
    2m
  • Supplier Qualification and Onboarding
    Knowledge
    2m
  • Awareness Check: Supplier Basics
    Assessment
    7m
2

Knowledge

  • Supplier KPIs and Scorecards
    Knowledge
    2m
  • Supplier Segmentation: Managing Different Suppliers Differently
    Knowledge
    3m
  • Knowledge Check: KPIs and Segmentation
    Assessment
    8m
3

Skill

  • Audits, Escalation and Corrective Action
    Knowledge
    3m
  • Build and Review a Supplier Scorecard
    Assignment
    3m
  • Skill Check: Managing Underperformance
    Assessment
    8m
4

Mastery

  • Dual Sourcing, Contingency and Exit Planning
    Knowledge
    3m
  • Supply Risk and Exit Plan for a Critical Supplier
    Assignment
    3m
  • Mastery Check: Sourcing Strategy Judgement
    Assessment
    8m

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