Competency Assessment and Workforce Development

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1. 1

   Competence and Competence Assurance

   • What Competence Means at Work
   • Competence Versus Training, Qualifications and Experience
   • Why Competence Assurance Matters
   • The Competence Management System Cycle
   • Who Does What in Competence Assurance
2. 2

   Competency Frameworks, Levels and the Matrix

   • The Anatomy of a Competency Framework
   • Writing Performance Criteria and Knowledge Requirements
   • Proficiency Levels: Awareness, Knowledge, Skill and Mastery
   • Role Profiles and Behavioural Competencies
   • Building the Competency Matrix
3. 3

   Assessment Methods

   • Choosing an Assessment Method
   • Direct Observation
   • Questioning: Oral and Written
   • Work Products, Simulation and Practical Tests
   • Witness Testimony and Professional Discussion
4. 4

   Conducting and Quality-Assuring Assessment

   • Evidence Rules: Valid, Authentic, Current, Sufficient
   • Planning an Assessment
   • Conducting the Assessment and Giving Feedback
   • Recording Decisions: Competent and Not Yet Competent
   • Internal Verification, Standardisation and Assessor Bias
5. 5

   Higher Assurance and Maintaining Competence

   • Safety-Critical Roles and Higher Assurance
   • Reassessment Intervals, Expiry and Refresher Training
   • Assuring the Competence of Contractors
   • From Gaps to Action: Gap Analysis and Training Needs
   • Competence Through Change
6. 6

   Developing the Workforce

   • The 70-20-10 Model as a Guideline
   • Structured On-the-Job Training
   • Coaching and Mentoring for Competence
   • Choosing Development Methods
   • Individual Development Plans
7. 7

   Records, Audit, Reporting and Impact

   • Competence Records That Stand Up to Audit
   • What an Auditor or Client Asks to See
   • Reporting the State of Competence
   • Measuring the Impact of Workforce Development
   • Digital Competency Systems and Skills Matrices
   • Competence and Workforce Planning