Organisational Design

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1. 1

   What Organisational Design Is and Why It Matters

   • Organisational Design Beyond the Org Chart
   • Recognising a Design That Is Not Working
   • Design Criteria and the Link to Strategy
   • Who Takes Part in a Design Project
   • Reading an Organisation Chart Critically
2. 2

   Choosing a Structure

   • Functional Structures
   • Divisional Structures: Product, Geography and Customer
   • Matrix Structures and How to Make Them Work
   • Process, Network and Team-Based Structures
   • Centralisation, Shared Services and Centres of Expertise
3. 3

   Spans, Layers and Roles

   • Span of Control: What Drives the Right Number
   • Layers and Delayering
   • Analysing Spans and Layers from People Data
   • Designing Roles and Accountabilities
   • Coordinating Across Boundaries
4. 4

   Decision Rights and the RACI Matrix

   • Decision Rights: Who Decides What
   • The RACI Matrix
   • Building and Testing a RACI Chart
   • RACI Variants and Delegation of Authority
   • Governance Forums and Management Committees
5. 5

   The Design Process

   • Starting Right: Case for Change and Project Scope
   • Assessing the Current Organisation
   • Generating and Evaluating Options
   • Detailed Design: Roles, Numbers and Cost
   • Planning the Transition
6. 6

   Restructuring in Practice

   • Types of Restructure and a Fair Process
   • Selecting People into the New Structure
   • Alternatives to Job Losses and Redeployment
   • Reviewing Whether the Design Works
   • Case Study: Redesigning a Regional Operations Function