Active Listening & Questioning
How to listen to understand rather than to reply — overcoming barriers, paraphrasing, asking open questions, using silence and hearing what is not said, even under disagreement. For anyone whose work depends on getting accurate information from other people.
Los cuatro niveles
Cada nivel se basa en el anterior.
- 1Sensibilización
- 2Conocimiento
- 3Habilidad
- 4Dominio
Habilidad y Dominio se demuestran en el trabajo, no con un curso: un evaluador de su organización le da su aprobación en corp.icompetent.com.
Los cursos de esta competencia están en camino. Mientras tanto, consulte el catálogo de cursos.
Qué aprenderá
- Explain the difference between waiting to speak and listening to understand
- Recognise the barriers — assumptions, devices and status — that stop real listening
- Paraphrase and reflect what a speaker said so they know they were heard
- Choose between open, closed and leading questions deliberately, and avoid leading when you need the truth
- Use silence and attention to what is not said to surface information people hold back
- Keep listening accurately during disagreement instead of switching to rebuttal mode
¿Quiere desarrollar la competencia Active Listening & Questioning?
Haga un curso que desarrolle esta competencia. Cuando lo termine, el nivel aparecerá en su perfil.