Customer Service Excellence
Practical customer service for industrial, energy and technical roles: recognising your external and internal customers, setting expectations you can meet, owning requests end-to-end, handling complaints and failures well, and turning feedback into fixes.
Los cuatro niveles
Cada nivel se basa en el anterior.
- 1Sensibilización
- 2Conocimiento
- 3Habilidad
- 4Dominio
Habilidad y Dominio se demuestran en el trabajo, no con un curso: un evaluador de su organización le da su aprobación en corp.icompetent.com.
Los cursos de esta competencia están en camino. Mientras tanto, consulte el catálogo de cursos.
Qué aprenderá
- Identify your external and internal customers and what each of them depends on you for
- Explain what customers actually value — competence, reliability, responsiveness and being kept informed
- Set expectations you can meet, and describe the damage caused by over-promising
- Own a request end-to-end, including proactive updates when a commitment is at risk
- Handle a complaint, a refusal and a service failure in a way that protects the relationship
- Capture feedback and use it to fix root causes rather than repeatedly apologising
¿Quiere desarrollar la competencia Customer Service Excellence?
Haga un curso que desarrolle esta competencia. Cuando lo termine, el nivel aparecerá en su perfil.