Structured Problem Solving
A general-purpose method for everyday work problems: defining the problem precisely, breaking it into parts, generating options before judging them, deciding against explicit criteria, testing small, and verifying the problem actually went away.
Los cuatro niveles
Cada nivel se basa en el anterior.
- 1Sensibilización
- 2Conocimiento
- 3Habilidad
- 4Dominio
Habilidad y Dominio se demuestran en el trabajo, no con un curso: un evaluador de su organización le da su aprobación en corp.icompetent.com.
Los cursos de esta competencia están en camino. Mientras tanto, consulte el catálogo de cursos.
Qué aprenderá
- Explain why people jump to solutions and what that habit costs in rework, cost and credibility
- Define a problem precisely using current state, desired state, the gap, scope and an is/is-not boundary
- Break a problem into parts with a simple issue tree whose branches do not overlap and do not leave gaps
- Generate a range of options before evaluating any of them, keeping divergent and convergent thinking apart
- Evaluate options against explicit, agreed criteria and test the chosen option small before full commitment
- Verify that the problem has actually gone, standardise the fix, and recognise when to escalate or ask for help
¿Quiere desarrollar la competencia Structured Problem Solving?
Haga un curso que desarrolle esta competencia. Cuando lo termine, el nivel aparecerá en su perfil.