Active Listening & Questioning
How to listen to understand rather than to reply — overcoming barriers, paraphrasing, asking open questions, using silence and hearing what is not said, even under disagreement. For anyone whose work depends on getting accurate information from other people.
Les quatre niveaux
Chaque niveau s'appuie sur le précédent.
- 1Sensibilisation
- 2Connaissances
- 3Savoir-faire
- 4Maîtrise
Savoir-faire et Maîtrise se prouvent au travail, pas par un cours : un évaluateur de votre organisation vous valide sur corp.icompetent.com.
Les cours pour cette compétence arrivent. En attendant, parcourez le catalogue de cours.
Ce que vous apprendrez
- Explain the difference between waiting to speak and listening to understand
- Recognise the barriers — assumptions, devices and status — that stop real listening
- Paraphrase and reflect what a speaker said so they know they were heard
- Choose between open, closed and leading questions deliberately, and avoid leading when you need the truth
- Use silence and attention to what is not said to surface information people hold back
- Keep listening accurately during disagreement instead of switching to rebuttal mode
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