Cross-Cultural Communication
How to communicate clearly and respectfully across cultures at work: recognising differences in feedback style, hierarchy, time and context, running inclusive multinational meetings, and building shared team norms. For professionals in international and multinational workplaces — common in energy and industrial organisations — and for self-directed learners working with colleagues from other cultures.
Les quatre niveaux
Chaque niveau s'appuie sur le précédent.
- 1Sensibilisation
- 2Connaissances
- 3Savoir-faire
- 4Maîtrise
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Ce que vous apprendrez
- Explain the main dimensions on which workplace cultures tend to differ — feedback directness, attitudes to hierarchy and time, and high- versus low-context communication
- Interpret unfamiliar behaviour generously, checking intent before judging a colleague's words or silence
- Adapt your own language for international colleagues by avoiding idioms, sarcasm and culture-bound references
- Plan and run meetings that work across cultures and time zones, so every participant can genuinely contribute
- Describe the practical realities of multinational crews and how to keep communication safe and clear within them
- Facilitate a team in agreeing explicit shared norms instead of leaving each culture's defaults to collide
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