Cross-Cultural Communication

What you'll learn

• Explain the main dimensions on which workplace cultures tend to differ — feedback directness, attitudes to hierarchy and time, and high- versus low-context communication
• Interpret unfamiliar behaviour generously, checking intent before judging a colleague's words or silence
• Adapt your own language for international colleagues by avoiding idioms, sarcasm and culture-bound references
• Plan and run meetings that work across cultures and time zones, so every participant can genuinely contribute
• Describe the practical realities of multinational crews and how to keep communication safe and clear within them
• Facilitate a team in agreeing explicit shared norms instead of leaving each culture's defaults to collide

Curriculum

Progress through each competency level in order.