Coaching & Constructive Feedback

How to grow people through coaching conversations and honest feedback: choosing coaching over telling, running GROW conversations, giving SBI feedback, balancing recognition with development, and receiving feedback well.

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52m

Total time

Competency levels

Lessons

What you'll learn

Explain the difference between coaching and telling, and choose the right approach for the situation
Structure a coaching conversation using the GROW sequence: Goal, Reality, Options, Will
Deliver specific, blame-free feedback using the Situation-Behaviour-Impact (SBI) model
Balance recognition and developmental feedback so both are frequent, genuine and useful
Apply the timeliness and privacy rules that keep feedback safe to give and easy to hear
Receive feedback non-defensively and model that behaviour for the team

Curriculum

Progress through each competency level in order.

Awareness

Coaching vs Telling
Knowledge
2m
Why Feedback Is a Leadership Duty
Knowledge
2m
Awareness Check: Coaching and Feedback Basics
Assessment
7m

Knowledge

The GROW Conversation
Knowledge
3m
SBI: Situation, Behaviour, Impact
Knowledge
3m
Knowledge Check: GROW and SBI
Assessment
8m

Skill

Balancing Recognition and Development — and Getting the Moment Right
Knowledge
3m
Practice: A GROW Conversation and an SBI Feedback Cycle
Assignment
3m
Skill Check: Feedback in Practice
Assessment
8m

Mastery

Receiving Feedback Well and Building a Feedback Culture
Knowledge
3m
Capstone: A 60-Day Coaching and Feedback Programme
Assignment
3m
Mastery Assessment: Coaching and Candour Under Pressure
Assessment
7m

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