Leading Change

What you'll learn

• Explain why most change initiatives struggle, and recognise the early warning signs in your own organisation
• Describe the typical emotional reactions to change (the change curve) and support people through each stage
• Apply a step-wise change sequence, from creating urgency through to sustaining the new way of working
• Communicate the "why" of a change so people understand the reason, not just the instruction
• Work with resistance as information — surfacing concerns, involving sceptics and converting valid objections into improvements
• Embed a change into systems, habits and measures so it survives after the project attention moves on

Curriculum

Progress through each competency level in order.