Workplace Investigations and Grievances

Genellikle neleri kapsar

1. 1

   Foundations: Grievances, Investigations and Fairness

   • Why Workplace Investigations Matter
   • The Vocabulary of Grievances and Investigations
   • The Principles of a Fair Process
   • The Legal and Policy Frame
   • Roles in a Grievance or Investigation
2. 2

   The Grievance Procedure

   • How a Grievance Procedure Is Built
   • Informal Resolution and Mediation
   • Receiving and Clarifying a Formal Grievance
   • Grievance Outcomes and Appeals
   • Grievances That Do Not Fit the Standard Path
3. 3

   Planning an Investigation

   • Triage: Deciding Whether and How to Investigate
   • Choosing the Investigator
   • Writing the Terms of Reference
   • Building the Investigation Plan
   • Interim Measures and Protecting People
4. 4

   Investigation Interviews

   • Preparing for Investigation Interviews
   • Opening, Structuring and Closing an Interview
   • Questioning Techniques
   • Interviewing the Respondent
   • Handling Difficult Interviews
   • Interview Notes and Witness Statements
5. 5

   Evidence and Findings

   • Sources of Evidence
   • Collecting and Preserving Evidence
   • Weighing Evidence
   • Reaching Findings of Fact
   • Investigating Bullying, Harassment and Discrimination Complaints
6. 6

   Reports and Closing the Case

   • The Structure of an Investigation Report
   • Writing Findings Clearly and Neutrally
   • Handing Over and Telling the Parties
   • Records, Confidentiality and Data Protection
   • After the Investigation: Repairing Relationships and Learning Lessons
7. 7

   Applying the Skills: Case Studies

   • Case Study: A Grievance About a Promotion Decision
   • Case Study: A Bullying Complaint Against a Supervisor
   • Case Study: An Anonymous Report of False Expense Claims
   • Common Investigation Failures and How to Avoid Them