Difficult Conversations
How to hold the conversations most people avoid — raising a performance concern, pushing back on an unsafe instruction, clearing the air with a colleague: preparing by separating facts from the story you tell yourself, opening without triggering defensiveness, listening while emotions run high, and closing with agreed next steps that actually happen.
Dört seviye
Her seviye bir öncekinin üzerine kurulur.
- 1Farkındalık
- 2Bilgi
- 3Uygulama
- 4Ustalık
Uygulama ve Ustalık bir kursla değil, işte kanıtlanır: kuruluşunuzdaki bir değerlendirici sizi corp.icompetent.com üzerinde onaylar.
Bu beceri için kurslar yolda. Bu arada kurs kataloğuna göz atabilirsiniz.
Neler öğreneceksiniz
- Explain why people avoid difficult conversations and what avoidance costs teams, safety and trust
- Prepare for a hard conversation by separating observable facts from the story you tell yourself about them
- Open a difficult conversation with facts and shared purpose, without triggering defensiveness
- Listen and keep the exchange productive while emotions run high, keeping the issue — not the person — in focus
- Close with specific, agreed next steps and follow up so the conversation changes something
- Apply the method to performance concerns, pushing back on an unsafe instruction, and friction with a peer
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