Hotels, Restaurants, Reisen und touristische Dienstleistungen.
Kurse
25
Kompetenzen
0
Arbeitsschutz, Sicherheit und Umwelt (HSE)
Awareness training for cleaners, janitorial and facilities staff, and the supervisors of any work area, aligned with the US OSHA housekeeping rules…
Vertrieb und Marketing
A practical introduction to marketing for new marketing staff, small-business owners and anyone who works with a marketing team. Learn how markets…
Verwaltung und Büromanagement
Professional conduct for every channel you use at work: email, telephone, video calls and team chat. Learn to choose the right channel, set the right…
Vertrieb und Marketing
A practical, beginner-level introduction to marketing online, for small business owners, marketing assistants and anyone who now looks after a…
Vertrieb und Marketing
An intermediate course for people who lead or support customer experience work: build evidence-based personas and journey maps, run a voice of the…
Management und Führung
A practical introduction to communicating and working with colleagues, customers and suppliers from other cultures. Learn the main models of cultural…
Management und Führung
A practical beginner course for anyone at work on listening well and getting on with colleagues, managers, other departments and customers. Learn the…
Facility Management
Controlling the risk from water systems in buildings. Covers legionella and how it develops, the legal duties and responsible person role, risk…
Verwaltung und Büromanagement
Being the face of the organisation and running reception well. Covers first impressions and professional presence, greeting and managing visitors,…
Arbeitsschutz, Sicherheit und Umwelt (HSE)
How fire starts, spreads and is controlled in the workplace. Covers the fire triangle and classes of fire, ignition sources and fuel control,…
Arbeitsschutz, Sicherheit und Umwelt (HSE)
Carrying out a suitable and sufficient fire risk assessment for a workplace. Covers the five-step method, identifying fuel and ignition sources,…
Facility Management
The discipline of keeping buildings and workplaces running. Covers the scope of facilities management, hard and soft services, the legal and…
Verwaltung und Büromanagement
Planning and running business events that work. Covers defining objectives and scope, budgets and suppliers, venue selection and site visits,…
Personalwesen
The legal framework managers and HR practitioners work within. Covers employment status and contracts, pay and working time, discrimination and…
Personalwesen
Handling conduct, capability and grievance matters fairly and defensibly. Covers the employee relations climate, informal resolution, investigation,…
Qualitätsmanagement
Measuring what customers actually think and handling complaints so that they strengthen the relationship. Covers satisfaction measurement beyond…
Facility Management
Delivering cleaning and waste services in buildings. Covers cleaning specifications and frequencies, methods and equipment, infection control and…
Facility Management
Managing fire safety in occupied buildings. Covers fire behaviour and the duties on those responsible, fire risk assessment, means of escape and…
Personalwesen
A comprehensive introduction to the field of Human Resources, ideal for those new to HR or managers needing to understand the HR function.
Personalwesen
This course equips participants with the essential skills for effective recruitment and interviewing to attract and select the best talent.
Personalwesen
Equip HR professionals and managers with the skills to effectively manage employee relations, handle conflicts, and foster a positive work environment.
Vertrieb und Marketing
A comprehensive course on retail business management, from store operations and merchandising to customer experience and e-commerce.
Vertrieb und Marketing
This course focuses on strategies and techniques to build and maintain strong, long-lasting customer relationships.
Arbeitsschutz, Sicherheit und Umwelt (HSE)
A one-day, hands-on course in workplace first aid, cardiopulmonary resuscitation (CPR) and the use of an automated external defibrillator (AED). It is aligned with OSHA 29 CFR 1910.151 and current resuscitation guidelines.
Management und Führung
Learn practical strategies for managing difficult conversations and behaviors in the workplace.
