Managing Workplace Stress

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1. 1

   Orientation: What Job Stress Is and Why It Matters

   • About This Course and the Organization’s Part in Job Stress
   • Job Stress, Pressure and Challenge
   • Psychosocial Hazards: The Causes That Sit in the Work
   • Health, Safety and Business Effects of Job Stress
   • Myths That Stop Organizations Acting
2. 2

   The Legal and Standards Landscape

   • The US Legal Position: No OSHA Stress Standard
   • NIOSH Guidance and Total Worker Health
   • The UK HSE Management Standards
   • ISO 45003:2021 and Psychosocial Risk in a Management System
   • Choosing a Framework for Your Organization
3. 3

   Assessing Psychosocial Risk

   • The Psychosocial Risk Assessment Process
   • Staff Surveys: Design, Response and Reporting
   • Reading Organizational Data: Absence, Turnover, Grievances and More
   • Focus Groups and Talking With Teams
   • Prioritizing Risks and Writing the Action Plan
4. 4

   Interventions and Job Design

   • Three Levels of Intervention
   • Workload, Demands and Control
   • Role Clarity, Change and Fair Treatment
   • Shift Work, Long Hours and Fatigue
   • Remote, Hybrid and Lone Work
5. 5

   Managers, Support and Return to Work

   • The Manager as a Source of Stress and a Protection Against It
   • Noticing Signs and Opening a Supportive Conversation
   • Employee Assistance Programs and Signposting
   • Supporting a Return to Work After Stress-Related Absence
   • Harassment, Bullying and Workplace Violence as Stressors
6. 6

   Evaluation, Privacy and Putting It Together

   • Evaluating Interventions
   • Confidentiality and Privacy of Stress-Related Information
   • Building a Program That Lasts: Policy, Roles and Review
   • Case Study: A Logistics Depot Under Pressure
   • Case Study and Next Steps: Change in an Engineering Office