Difficult Conversations
How to hold the conversations most people avoid — raising a performance concern, pushing back on an unsafe instruction, clearing the air with a colleague: preparing by separating facts from the story you tell yourself, opening without triggering defensiveness, listening while emotions run high, and closing with agreed next steps that actually happen.
Los cuatro niveles
Cada nivel se basa en el anterior.
- 1Sensibilización
- 2Conocimiento
- 3Habilidad
- 4Dominio
Habilidad y Dominio se demuestran en el trabajo, no con un curso: un evaluador de su organización le da su aprobación en corp.icompetent.com.
Los cursos de esta competencia están en camino. Mientras tanto, consulte el catálogo de cursos.
Qué aprenderá
- Explain why people avoid difficult conversations and what avoidance costs teams, safety and trust
- Prepare for a hard conversation by separating observable facts from the story you tell yourself about them
- Open a difficult conversation with facts and shared purpose, without triggering defensiveness
- Listen and keep the exchange productive while emotions run high, keeping the issue — not the person — in focus
- Close with specific, agreed next steps and follow up so the conversation changes something
- Apply the method to performance concerns, pushing back on an unsafe instruction, and friction with a peer
¿Quiere desarrollar la competencia Difficult Conversations?
Haga un curso que desarrolle esta competencia. Cuando lo termine, el nivel aparecerá en su perfil.