Workplace Conflict Resolution
How to recognise, defuse and resolve conflict at work — from everyday disagreements to formal escalation. For supervisors, team leads and professionals in industrial and energy organisations, and for self-directed learners.
Los cuatro niveles
Cada nivel se basa en el anterior.
- 1Sensibilización
- 2Conocimiento
- 3Habilidad
- 4Dominio
Habilidad y Dominio se demuestran en el trabajo, no con un curso: un evaluador de su organización le da su aprobación en corp.icompetent.com.
Los cursos de esta competencia están en camino. Mientras tanto, consulte el catálogo de cursos.
Qué aprenderá
- Explain the most common sources of workplace conflict and how unresolved conflict affects safety, quality and morale
- Distinguish healthy task conflict from destructive personal conflict and spot early signs of escalation
- Apply the five conflict-handling styles (competing, collaborating, compromising, avoiding, accommodating) and choose the right one for the situation
- Uncover the interests behind stated positions and use de-escalation techniques in tense conversations
- Mediate informally between team members using a structured, impartial process
- Recognise when a conflict must be escalated to HR or management, and escalate it properly
¿Quiere desarrollar la competencia Workplace Conflict Resolution?
Haga un curso que desarrolle esta competencia. Cuando lo termine, el nivel aparecerá en su perfil.