Frequently asked questions

I signed up with Google. How do I reset my password?

A Google account has no iCompetent password until you set one. Use Continue with Google to sign in, then set a password under Set a password on My account if you want to sign in with your email address too.

Do I need a separate account for corp.icompetent.com?

No. The same account works on icompetent.com and corp.icompetent.com.

I see "Too many attempts".

Wait a few minutes, then try again.

Where are the lessons of a skill?

Skills no longer have lessons of their own. You earn a skill by finishing the courses listed under How to earn this skill on its page. See How skills work.

What happened to the skill I had started?

Nothing you did is lost. Items you completed still count toward your levels, and your competency records stay on your profile. See Work you did in the old skill lessons.

My skill record expired. What do I do?

Prove the level again, for example by taking the course again. Inside an organisation, an assessor can sign you off again.

Why can I not see the right answers after a quiz?

The correct answers are shown once you pass. Review the lessons for the questions marked wrong, then try again after the short wait.

There is a mistake in the name on my certificate.

Correct your name on My account, then contact us with the certificate number. We reissue the certificate under the corrected name; its number and its secure link stay the same.

Someone checked my certificate number and could not see my name.

That is by design. Send them the secure link instead: the QR code on your certificate opens it, and it is under Share this certificate. See Verify a certificate.

I paid but my course is not there.

Sign in with the account you bought with and wait a few minutes. If it is still missing, contact us. See Payments and refunds.

See also the FAQ page, or contact us.