Operations Management

Genellikle neleri kapsar

1. 1

   What Operations Management Is

   • Operations as a Transformation Process
   • How Operations Differ: The Four Vs
   • The Five Performance Objectives
   • Order Winners, Qualifiers and Trade-offs
   • The Operations Manager’s Role and Neighbours
2. 2

   Designing Processes

   • Process Types in Manufacturing and Services
   • Layout Types
   • Measuring Flow and Little’s Law
   • Bottlenecks and Balancing a Line
   • Designing Service Processes
3. 3

   Capacity, Planning and Scheduling

   • Measuring Capacity, Utilisation and Efficiency
   • Forecasting Demand for Operations
   • Matching Capacity to Demand
   • Scheduling and Sequencing Work
   • Queues and Waiting
4. 4

   Inventory Basics

   • Why Inventory Exists and What It Costs
   • ABC Analysis: Focusing Control Where It Matters
   • Reorder Points and Safety Stock
   • Push, Pull and Planning Materials
5. 5

   Quality and Dependability

   • What Quality Means in Operations
   • Quality Control and Quality Assurance
   • Simple Data Tools for Quality
   • Quality Management Systems and Nonconforming Output
   • Keeping Equipment Dependable
6. 6

   Measuring and Improving Performance

   • Measuring Operations Performance
   • Overall Equipment Effectiveness
   • Approaches to Improvement
   • Putting It Together: A Distribution Centre Case