Dealing with Difficult People
Learn practical strategies for managing difficult conversations and behaviors in the workplace.
- Duration
- 1 days
- Modules
- 4
- Max students
- 25
- Language
- EN
This course provides participants with the skills and confidence to handle difficult people and challenging situations in the workplace. You will learn to understand the drivers of difficult behavior, manage your own emotional responses, and apply communication techniques to de-escalate conflict and find constructive solutions.
Course Outline
Strategies for Dealing with Difficult People
- Understanding Difficult Behavior
- Managing Your Reactions
- Communication Toolkit
- A Framework for Difficult Conversations
- Practice Scenarios
More in Management & Leadership
Other courses with a trainer in the same subject area.
Reviews
What learners say about Dealing with Difficult People.
No reviews yet
Be the first to say what Dealing with Difficult People was like.
Sign in to write one. We check every review before it is shown.
Book Now
Is it what you were looking for?
Contact our team to check the course and seat availability in your preferred location
Book Now