Online · Instructor-ledManagement & LeadershipBeginnerCertificate
Dealing with Difficult People
Learn practical strategies for managing difficult conversations and behaviors in the workplace.
- Duration
- 1 days
- Modules
- 4
- Max students
- 25
- Language
- EN
This course provides participants with the skills and confidence to handle difficult people and challenging situations in the workplace. You will learn to understand the drivers of difficult behavior, manage your own emotional responses, and apply communication techniques to de-escalate conflict and find constructive solutions.
Course Outline
Strategies for Dealing with Difficult People
- Understanding Difficult Behavior
- Managing Your Reactions
- Communication Toolkit
- A Framework for Difficult Conversations
- Practice Scenarios
Code
ML-03Price
Get a quoteType
OnlineDuration
1 daysModules
4Skill Level
BeginnerLanguage
ENMax Students
25Certificate
YesAssessment
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