Assertiveness
A practical course for anyone at work on saying what you think and need, honestly, directly and respectfully. Learn to tell assertive behaviour from passive and aggressive habits, use I-statements and the DESC script, say no and make clear requests, speak up in meetings, and respond calmly to feedback and criticism. It is about your own communication; managers handling difficult conversations with their teams should also take Managing Difficult Conversations and Conflict.
- Módulos
- 6
- Máximo de participantes
- 20
- Idioma
- EN
Qué suele abarcar
- 1
What Assertiveness Is
- Assertiveness: Honest, Direct and Respectful
- Passive, Aggressive, Passive-Aggressive and Assertive Behaviour
- Why We Slip Out of Assertive Behaviour
- Your Rights and Responsibilities at Work
- Finding Your Own Pattern
- 2
The Assertive Toolkit: Words, Voice and Body
- I-Statements: Owning Your Message
- Describing Behaviour, Not Judging People
- Voice, Posture and Eye Contact
- The DESC Script
- Acknowledging the Other Side While Holding Your Position
- 3
Saying No
- Why Saying No Is Hard and Why It Matters
- Ways to Say No
- Saying No to Your Manager
- Holding Your Position: Broken Record and Workable Compromise
- Refusing Requests That Are Unsafe or Wrong
- 4
Making Requests and Speaking Up
- Asking Clearly for What You Need
- Asking for Help and Resources
- Disagreeing and Raising Concerns in Meetings
- Following Up Without Nagging
- Expressing Appreciation and Accepting Compliments
- 5
Receiving Feedback and Criticism
- Hearing Feedback Without Defending
- Responding to Fair Criticism
- Responding to Unfair or Vague Criticism
- Asking for Feedback and Acting on It
- 6
Assertiveness in Practice
- Assertiveness Across Cultures and Hierarchies
- Handling Interruptions, Put-Downs and Pressure Tactics
- Assertive Writing: Emails and Messages
- Putting It Together: Workplace Cases
- Your Assertiveness Practice Plan
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Assertiveness
4 h 21 min
Más cursos: Gestión y liderazgo
Otros cursos con formador de la misma área temática.
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