Online · Self-pacedFreeManagement & LeadershipBeginnerEnglish
Assertiveness
A practical course for anyone at work on saying what you think and need, honestly, directly and respectfully. Learn to tell assertive behaviour from passive and aggressive habits, use I-statements and the DESC script, say no and make clear requests, speak up in meetings, and respond calmly to feedback and criticism. It is about your own communication; managers handling difficult conversations with their teams should also take Managing Difficult Conversations and Conflict.
Taught by iCompetent
- Modules
- 6
- Lessons
- 29
- Duration
- 4h 21m
- Level
- Beginner
- Quizzes
- 6 graded
Course content
6 modules · 29 lessons · 4h 21m
What assertive behaviour means at work, how it differs from passive, aggressive and passive-aggressive behaviour, why people slip out of it, and where your own habits lie.
- Assertiveness: Honest, Direct and RespectfulPreview9 min
- Passive, Aggressive, Passive-Aggressive and Assertive Behaviour9 min
- Why We Slip Out of Assertive Behaviour9 min
- Your Rights and Responsibilities at Work9 min
- Finding Your Own Pattern9 min
- Module 1 quiz6 questions · pass 70%
Topics covered
Assertiveness
Communication Skills
Saying No
Receiving Feedback
Speaking Up
Workplace Relationships
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