Assertiveness
A practical course for anyone at work on saying what you think and need, honestly, directly and respectfully. Learn to tell assertive behaviour from passive and aggressive habits, use I-statements and the DESC script, say no and make clear requests, speak up in meetings, and respond calmly to feedback and criticism. It is about your own communication; managers handling difficult conversations with their teams should also take Managing Difficult Conversations and Conflict.
- Modules
- 6
- Max students
- 20
- Language
- EN
What it usually covers
- 1
What Assertiveness Is
- Assertiveness: Honest, Direct and Respectful
- Passive, Aggressive, Passive-Aggressive and Assertive Behaviour
- Why We Slip Out of Assertive Behaviour
- Your Rights and Responsibilities at Work
- Finding Your Own Pattern
- 2
The Assertive Toolkit: Words, Voice and Body
- I-Statements: Owning Your Message
- Describing Behaviour, Not Judging People
- Voice, Posture and Eye Contact
- The DESC Script
- Acknowledging the Other Side While Holding Your Position
- 3
Saying No
- Why Saying No Is Hard and Why It Matters
- Ways to Say No
- Saying No to Your Manager
- Holding Your Position: Broken Record and Workable Compromise
- Refusing Requests That Are Unsafe or Wrong
- 4
Making Requests and Speaking Up
- Asking Clearly for What You Need
- Asking for Help and Resources
- Disagreeing and Raising Concerns in Meetings
- Following Up Without Nagging
- Expressing Appreciation and Accepting Compliments
- 5
Receiving Feedback and Criticism
- Hearing Feedback Without Defending
- Responding to Fair Criticism
- Responding to Unfair or Vague Criticism
- Asking for Feedback and Acting on It
- 6
Assertiveness in Practice
- Assertiveness Across Cultures and Hierarchies
- Handling Interruptions, Put-Downs and Pressure Tactics
- Assertive Writing: Emails and Messages
- Putting It Together: Workplace Cases
- Your Assertiveness Practice Plan
This page describes what the training usually covers. Each training provider may change the content, the length and the order to suit the group. Confirm the final content with the training provider before you book.
Prefer to learn at your own pace?
The same subject as an online course you can start today.
Assertiveness
4 h 21 min
More in Management & Leadership
Other courses with a trainer in the same subject area.
Reviews
What learners say about Assertiveness.
No reviews yet
Be the first to say what Assertiveness was like.
Sign in to write one. We check every review before it is shown.
Book Now
Is it what you were looking for?
Contact our team to check the course and seat availability in your preferred location
Book Now