A quality policy has been determined by the executive management of the company and agreed to by all employees upon thorough discussions and mutual understanding. The quality policy forms a framework for the quality objectives of the company and is reviewed on regular basis.

The quality policy is valid with the signature of the General Manager and is defined with open, brief, and concise language. It is crucial for the quality policy to be known and understood by all the employees of the company as well as our stakeholders (to be customers, learners, and solution partners).

Our Quality Policy

• To ensure that all the services we provide in training and consultancy are conducted in accordance with the objectives we determine annually;
• To adhere to the national and international legislations appropriate to the fields we operate in;
• To work in adherence to the ISO 9001 standard;
• To make a difference with our understanding of quality service and consultancy, to become a solutions-providing partner for our customers;
• To understand and meet, in the best manner possible, the needs and expectations of customers;
• To be open to innovation and strive for continuous improvement in all aspects of the business, without compromising service quality;
• To keep our records up-to-date and follow developments, and to be in collaboration and in cooperation with national and international bodies, associations, scientific authorities, etc.;
• To conduct training for our employees in the realm of continuous development;
• To see our employees as our partners to improve their well-being;
• To participate or support campaigns aiming to increase social & environmental awareness;

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and iCompetent, the owner, and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights.

Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any individual or group of individuals that accesses the Website and is not either

1. employed by iCompetent and acting in the course of their employment or
2. engaged as a consultant or otherwise providing services to iCompetent and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property

1. All content included on the Website, unless uploaded by Users, is the property of iCompetent, our affiliates, or other relevant third parties. In these terms and conditions, content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the site without the owner’s prior written permission.
2. You may, for your own personal, non-commercial use only, do the following:
   1. retrieve, display and view the Content on a computer screen.
   2. print one copy of the Content.
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of iCompetent.

Other Disclaimers

1. Any online facilities, tools, services, or information that iCompetent makes available through the Website (the Service) is provided ‘as is’ and on an ‘as available’ basis.
2. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility, and satisfactory quality. iCompetent is under no obligation to update information on the Website.
3. Whilst iCompetent uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses, and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details, and their computers.
4. iCompetent accepts no liability for any disruption or non-availability of the Website.
5. iCompetent reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available.
6. Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.

Prohibitions