Assertiveness
A practical course for anyone at work on saying what you think and need, honestly, directly and respectfully. Learn to tell assertive behaviour from passive and aggressive habits, use I-statements and the DESC script, say no and make clear requests, speak up in meetings, and respond calmly to feedback and criticism. It is about your own communication; managers handling difficult conversations with their teams should also take Managing Difficult Conversations and Conflict.
- Modules
- 6
- Participants max.
- 20
- Langue
- EN
Ce qu'elle couvre habituellement
- 1
What Assertiveness Is
- Assertiveness: Honest, Direct and Respectful
- Passive, Aggressive, Passive-Aggressive and Assertive Behaviour
- Why We Slip Out of Assertive Behaviour
- Your Rights and Responsibilities at Work
- Finding Your Own Pattern
- 2
The Assertive Toolkit: Words, Voice and Body
- I-Statements: Owning Your Message
- Describing Behaviour, Not Judging People
- Voice, Posture and Eye Contact
- The DESC Script
- Acknowledging the Other Side While Holding Your Position
- 3
Saying No
- Why Saying No Is Hard and Why It Matters
- Ways to Say No
- Saying No to Your Manager
- Holding Your Position: Broken Record and Workable Compromise
- Refusing Requests That Are Unsafe or Wrong
- 4
Making Requests and Speaking Up
- Asking Clearly for What You Need
- Asking for Help and Resources
- Disagreeing and Raising Concerns in Meetings
- Following Up Without Nagging
- Expressing Appreciation and Accepting Compliments
- 5
Receiving Feedback and Criticism
- Hearing Feedback Without Defending
- Responding to Fair Criticism
- Responding to Unfair or Vague Criticism
- Asking for Feedback and Acting on It
- 6
Assertiveness in Practice
- Assertiveness Across Cultures and Hierarchies
- Handling Interruptions, Put-Downs and Pressure Tactics
- Assertive Writing: Emails and Messages
- Putting It Together: Workplace Cases
- Your Assertiveness Practice Plan
Cette page décrit ce que la formation couvre habituellement. Chaque prestataire de formation peut modifier le contenu, la durée et l'ordre pour s'adapter au groupe. Confirmez le contenu final avec le prestataire de formation avant de réserver.
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Assertiveness
4 h 21 min
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