Workplace Investigations and Grievances
A practical course for human resources practitioners and managers who handle grievances or are asked to investigate complaints at work. Learn to run a fair grievance procedure, plan an investigation, interview complainants, witnesses and respondents, collect and weigh evidence, reach findings on the balance of probabilities and write a clear, neutral report. It teaches principles and common international practice; employment law differs by country, so always check local law and policy.
- Modules
- 7
- Participants max.
- 20
- Langue
- EN
Ce qu'elle couvre habituellement
- 1
Foundations: Grievances, Investigations and Fairness
- Why Workplace Investigations Matter
- The Vocabulary of Grievances and Investigations
- The Principles of a Fair Process
- The Legal and Policy Frame
- Roles in a Grievance or Investigation
- 2
The Grievance Procedure
- How a Grievance Procedure Is Built
- Informal Resolution and Mediation
- Receiving and Clarifying a Formal Grievance
- Grievance Outcomes and Appeals
- Grievances That Do Not Fit the Standard Path
- 3
Planning an Investigation
- Triage: Deciding Whether and How to Investigate
- Choosing the Investigator
- Writing the Terms of Reference
- Building the Investigation Plan
- Interim Measures and Protecting People
- 4
Investigation Interviews
- Preparing for Investigation Interviews
- Opening, Structuring and Closing an Interview
- Questioning Techniques
- Interviewing the Respondent
- Handling Difficult Interviews
- Interview Notes and Witness Statements
- 5
Evidence and Findings
- Sources of Evidence
- Collecting and Preserving Evidence
- Weighing Evidence
- Reaching Findings of Fact
- Investigating Bullying, Harassment and Discrimination Complaints
- 6
Reports and Closing the Case
- The Structure of an Investigation Report
- Writing Findings Clearly and Neutrally
- Handing Over and Telling the Parties
- Records, Confidentiality and Data Protection
- After the Investigation: Repairing Relationships and Learning Lessons
- 7
Applying the Skills: Case Studies
- Case Study: A Grievance About a Promotion Decision
- Case Study: A Bullying Complaint Against a Supervisor
- Case Study: An Anonymous Report of False Expense Claims
- Common Investigation Failures and How to Avoid Them
Cette page décrit ce que la formation couvre habituellement. Chaque prestataire de formation peut modifier le contenu, la durée et l'ordre pour s'adapter au groupe. Confirmez le contenu final avec le prestataire de formation avant de réserver.
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Workplace Investigations and Grievances
7 h 18 min
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