Coaching & Constructive Feedback

Чему вы научитесь

• Explain the difference between coaching and telling, and choose the right approach for the situation
• Structure a coaching conversation using the GROW sequence: Goal, Reality, Options, Will
• Deliver specific, blame-free feedback using the Situation-Behaviour-Impact (SBI) model
• Balance recognition and developmental feedback so both are frequent, genuine and useful
• Apply the timeliness and privacy rules that keep feedback safe to give and easy to hear
• Receive feedback non-defensively and model that behaviour for the team

Программа

Проходите уровни компетенций по порядку.