Structured Problem Solving
A general-purpose method for everyday work problems: defining the problem precisely, breaking it into parts, generating options before judging them, deciding against explicit criteria, testing small, and verifying the problem actually went away.
54m
Общее время
4
Уровни компетенций
12
Уроки
Чему вы научитесь
- Explain why people jump to solutions and what that habit costs in rework, cost and credibility
- Define a problem precisely using current state, desired state, the gap, scope and an is/is-not boundary
- Break a problem into parts with a simple issue tree whose branches do not overlap and do not leave gaps
- Generate a range of options before evaluating any of them, keeping divergent and convergent thinking apart
- Evaluate options against explicit, agreed criteria and test the chosen option small before full commitment
- Verify that the problem has actually gone, standardise the fix, and recognise when to escalate or ask for help
Программа
Проходите уровни компетенций по порядку.
1
Awareness
- 3mWhy We Jump to SolutionsЗнания
- 3mDefining the Problem PreciselyЗнания
- 7mAwareness Check: Problems, Not SolutionsОценка
2
Knowledge
- 3mBreaking a Problem into PartsЗнания
- 3mGenerating Options Before Judging ThemЗнания
- 8mKnowledge Check: Breaking Down and Opening UpОценка
3
Skill
- 3mChoosing on Criteria, Then Testing SmallЗнания
- 3mPractice: Solve One Real Problem End to EndЗадание
- 8mSkill Check: Working Through the MethodОценка
4
Mastery
- 3mVerify, Standardise, and Know When to EscalateЗнания
- 3mCapstone: Lead a Problem-Solving Cycle and Prove It HeldЗадание
- 7mMastery Assessment: Judgement Across the Whole MethodОценка
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