Quality Management Fundamentals

Чему вы научитесь

• Explain quality as both conformance to requirements and fitness for use, and why the two views matter
• Describe the cost of poor quality using prevention, appraisal and failure cost categories
• Apply the process approach and connect it to the Plan-Do-Check-Act cycle
• Summarise the seven quality management principles that underpin ISO 9001-style systems
• Use documented information (procedures, records) correctly in day-to-day work
• Promote an everyone-owns-quality culture in your team or work area

Программа

Проходите уровни компетенций по порядку.