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Quality Management Fundamentals

Core quality concepts for industrial and energy professionals: what quality means, the cost of poor quality, the process approach, and the quality management principles behind ISO 9001-style systems.

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49m
Total time
4
Competency levels
12
Lessons

What you'll learn

  • Explain quality as both conformance to requirements and fitness for use, and why the two views matter
  • Describe the cost of poor quality using prevention, appraisal and failure cost categories
  • Apply the process approach and connect it to the Plan-Do-Check-Act cycle
  • Summarise the seven quality management principles that underpin ISO 9001-style systems
  • Use documented information (procedures, records) correctly in day-to-day work
  • Promote an everyone-owns-quality culture in your team or work area

Curriculum

Progress through each competency level in order.

1

Awareness

  • What Quality Really Means
    Knowledge
    2m
  • Everyone Owns Quality
    Knowledge
    2m
  • Awareness Check: Quality Basics
    Assessment
    7m
2

Knowledge

  • The Cost of Poor Quality
    Knowledge
    2m
  • The Process Approach and PDCA
    Knowledge
    2m
  • Knowledge Check: Costs and Processes
    Assessment
    8m
3

Skill

  • The Seven Quality Management Principles and Documented Information
    Knowledge
    2m
  • Map a Process You Work In
    Assignment
    3m
  • Skill Check: Applying the Principles
    Assessment
    8m
4

Mastery

  • Leading Quality: Culture, Evidence and Improvement
    Knowledge
    2m
  • Cost-of-Poor-Quality Review and Improvement Case
    Assignment
    3m
  • Mastery Check: Quality Leadership Judgement
    Assessment
    8m

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