Quality Management Fundamentals

Core quality concepts for industrial and energy professionals: what quality means, the cost of poor quality, the process approach, and the quality management principles behind ISO 9001-style systems.

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49m

Total time

Competency levels

Lessons

What you'll learn

Explain quality as both conformance to requirements and fitness for use, and why the two views matter
Describe the cost of poor quality using prevention, appraisal and failure cost categories
Apply the process approach and connect it to the Plan-Do-Check-Act cycle
Summarise the seven quality management principles that underpin ISO 9001-style systems
Use documented information (procedures, records) correctly in day-to-day work
Promote an everyone-owns-quality culture in your team or work area

Curriculum

Progress through each competency level in order.

Awareness

What Quality Really Means
Knowledge
2m
Everyone Owns Quality
Knowledge
2m
Awareness Check: Quality Basics
Assessment
7m

Knowledge

The Cost of Poor Quality
Knowledge
2m
The Process Approach and PDCA
Knowledge
2m
Knowledge Check: Costs and Processes
Assessment
8m

Skill

The Seven Quality Management Principles and Documented Information
Knowledge
2m
Map a Process You Work In
Assignment
3m
Skill Check: Applying the Principles
Assessment
8m

Mastery

Leading Quality: Culture, Evidence and Improvement
Knowledge
2m
Cost-of-Poor-Quality Review and Improvement Case
Assignment
3m
Mastery Check: Quality Leadership Judgement
Assessment
8m

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