Complaints Policy
How to complain about a course, a trainer, a company or us, and what happens next.
Dernière mise à jour : 6 novembre 2026
How to complain
Tell us from the contact page on icompetent.com, from the email address of your account. Say what happened, when, and which course, order or training it is about.
What happens next
We look into it and reply within 30 days with what we found and what we will do.
About a trainer or company
We ask the trainer or company for their side, and may act under section 11 of our Terms of Service.
If you are not satisfied
Reply and ask for a second look. Someone in our team who did not make the first decision looks at it again and answers within 30 days. Where the law of your country lets you take it further, you still can.
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