Maintenance Work Management
How maintenance work flows from identification to close-out: raising quality work orders, prioritising on risk, keeping the backlog healthy and treating the CMMS as the single source of truth. For technicians, planners and supervisors in industrial and energy operations.
46m
Total time
4
Competency levels
12
Lessons
What you'll learn
- Describe the six stages of the maintenance work management cycle and what each stage exists to achieve
- Raise work requests with clear problem descriptions that a planner can act on without a phone call
- Prioritise work on risk and consequence rather than on who is asking loudest
- Explain what a healthy backlog looks like, how it is measured and how it is kept clean
- Close out work orders with as-found/as-left feedback and correct failure codes
- Use the CMMS as the single source of truth for maintenance work and history
Curriculum
Progress through each competency level in order.
1
Awareness
- 2mThe work management cycleKnowledge
- 2mRaising a good work requestKnowledge
- 7mAwareness check: the work management cycleAssessment
2
Knowledge
- 2mPrioritising on risk, not noiseKnowledge
- 2mBacklog healthKnowledge
- 7mKnowledge check: priority and backlogAssessment
3
Skill
- 2mClose-out: turning jobs into knowledgeKnowledge
- 3mWork order quality reviewAssignment
- 7mSkill check: close-out and data qualityAssessment
4
Mastery
- 2mLeading the work management systemKnowledge
- 3mLead a backlog reviewAssignment
- 7mMastery check: leading work managementAssessment
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