Emotional Intelligence at Work

What you'll learn

• Describe the five domains of emotional intelligence and the workplace behaviour each one produces
• Identify your personal triggers and the physical early warning signs that a reaction is building
• Apply practical regulation techniques — name it, breathe, delay the reply, move — in real pressured moments
• Check your interpretation of someone else's mood or intent out loud instead of acting on an assumption
• Give and receive criticism without defensiveness, and separate understanding from agreement
• Set the emotional tone in high-pressure operational situations so that people stay calm and keep reporting concerns

Curriculum

Progress through each competency level in order.