Difficult Conversations
How to hold the conversations most people avoid — raising a performance concern, pushing back on an unsafe instruction, clearing the air with a colleague: preparing by separating facts from the story you tell yourself, opening without triggering defensiveness, listening while emotions run high, and closing with agreed next steps that actually happen.
56m
Общее время
4
Уровни компетенций
12
Уроки
Чему вы научитесь
- Explain why people avoid difficult conversations and what avoidance costs teams, safety and trust
- Prepare for a hard conversation by separating observable facts from the story you tell yourself about them
- Open a difficult conversation with facts and shared purpose, without triggering defensiveness
- Listen and keep the exchange productive while emotions run high, keeping the issue — not the person — in focus
- Close with specific, agreed next steps and follow up so the conversation changes something
- Apply the method to performance concerns, pushing back on an unsafe instruction, and friction with a peer
Программа
Проходите уровни компетенций по порядку.
1
Awareness
- 3mWhy We Avoid Difficult Conversations — and What Avoidance CostsЗнания
- 3mFacts, Stories and Intent: The Mental GroundworkЗнания
- 7mAwareness Check: Avoidance, Facts and StoriesОценка
2
Knowledge
- 3mPreparing: Purpose, Facts, and the Right MomentЗнания
- 3mOpening Without Triggering DefensivenessЗнания
- 8mKnowledge Check: Preparing and OpeningОценка
3
Skill
- 3mIn the Room: High Emotion, Staying on the Issue, and Closing with Next StepsЗнания
- 3mHold a Real Difficult ConversationЗадание
- 8mSkill Check: Handling the Conversation LiveОценка
4
Mastery
- 4mThe Hard Cases: Performance, Unsafe Instructions, and Peer FrictionЗнания
- 3mLead a High-Stakes Conversation and Track What ChangedЗадание
- 8mMastery Assessment: Judgement in Hard ConversationsОценка
Ready to build Difficult Conversations?
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