Workplace Conflict Resolution

How to recognise, defuse and resolve conflict at work — from everyday disagreements to formal escalation. For supervisors, team leads and professionals in industrial and energy organisations, and for self-directed learners.

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49m

Общее время

Уровни компетенций

Уроки

Чему вы научитесь

Explain the most common sources of workplace conflict and how unresolved conflict affects safety, quality and morale
Distinguish healthy task conflict from destructive personal conflict and spot early signs of escalation
Apply the five conflict-handling styles (competing, collaborating, compromising, avoiding, accommodating) and choose the right one for the situation
Uncover the interests behind stated positions and use de-escalation techniques in tense conversations
Mediate informally between team members using a structured, impartial process
Recognise when a conflict must be escalated to HR or management, and escalate it properly

Программа

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Awareness

Where Workplace Conflict Comes From
Знания
2m
Healthy Task Conflict vs Destructive Personal Conflict
Знания
2m
Awareness Check: Understanding Conflict
Оценка
7m

Knowledge

Five Conflict-Handling Styles and When Each Fits
Знания
2m
Interests vs Positions
Знания
2m
Knowledge Check: Styles and Interests
Оценка
8m

Skill

De-escalation in Practice
Знания
2m
Assignment: Plan and Hold a Conflict Conversation
Задание
3m
Skill Check: Handling Live Conflict
Оценка
8m

Mastery

Informal Mediation and Knowing When to Escalate
Знания
2m
Assignment: Conduct an Informal Mediation
Задание
3m
Mastery Assessment: Mediation and Escalation Judgement
Оценка
8m

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