Customer Service Excellence

Чему вы научитесь

• Identify your external and internal customers and what each of them depends on you for
• Explain what customers actually value — competence, reliability, responsiveness and being kept informed
• Set expectations you can meet, and describe the damage caused by over-promising
• Own a request end-to-end, including proactive updates when a commitment is at risk
• Handle a complaint, a refusal and a service failure in a way that protects the relationship
• Capture feedback and use it to fix root causes rather than repeatedly apologising

Программа

Проходите уровни компетенций по порядку.