Workplace Conflict Resolution

How to recognise, defuse and resolve conflict at work — from everyday disagreements to formal escalation. For supervisors, team leads and professionals in industrial and energy organisations, and for self-directed learners.

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49m

Total time

Competency levels

Lessons

What you'll learn

Explain the most common sources of workplace conflict and how unresolved conflict affects safety, quality and morale
Distinguish healthy task conflict from destructive personal conflict and spot early signs of escalation
Apply the five conflict-handling styles (competing, collaborating, compromising, avoiding, accommodating) and choose the right one for the situation
Uncover the interests behind stated positions and use de-escalation techniques in tense conversations
Mediate informally between team members using a structured, impartial process
Recognise when a conflict must be escalated to HR or management, and escalate it properly

Curriculum

Progress through each competency level in order.

Awareness

Where Workplace Conflict Comes From
Knowledge
2m
Healthy Task Conflict vs Destructive Personal Conflict
Knowledge
2m
Awareness Check: Understanding Conflict
Assessment
7m

Knowledge

Five Conflict-Handling Styles and When Each Fits
Knowledge
2m
Interests vs Positions
Knowledge
2m
Knowledge Check: Styles and Interests
Assessment
8m

Skill

De-escalation in Practice
Knowledge
2m
Assignment: Plan and Hold a Conflict Conversation
Assignment
3m
Skill Check: Handling Live Conflict
Assessment
8m

Mastery

Informal Mediation and Knowing When to Escalate
Knowledge
2m
Assignment: Conduct an Informal Mediation
Assignment
3m
Mastery Assessment: Mediation and Escalation Judgement
Assessment
8m

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