Online · Self-pacedFreeManagement & LeadershipBeginnerEnglish
Knowledge Management
A practical introduction for managers, team leaders and project staff to capturing, sharing and keeping what an organisation knows. Learn the difference between tacit and explicit knowledge, how to find critical knowledge, interview experts, run communities of practice, turn lessons learned into changed practice and protect know-how when people leave. ISO 30401 is named for recognition only; this course does not teach or certify against it.
Taught by iCompetent
- Modules
- 6
- Lessons
- 30
- Duration
- 4h 8m
- Level
- Beginner
- Quizzes
- 6 graded
Industries
Course content
6 modules · 30 lessons · 4h 8m
What knowledge management is, how knowledge differs from data and information, why organisations lose what they know, and where knowledge management sits beside records, documents, training and IT.
- What Knowledge Management IsPreview8 min
- Data, Information, Knowledge and Wisdom8 min
- Why Organisations Lose Knowledge8 min
- The Business Case for Knowledge Management8 min
- Where Knowledge Management Fits8 min
- Knowledge and why it matters — quiz6 questions · pass 70%
Topics covered
Knowledge Management
Tacit Knowledge
Communities of Practice
Lessons Learned
Knowledge Retention
After-Action Review
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