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Root Cause Analysis: 5 Whys and Fishbone

Two accessible root cause techniques used well rather than mechanically. Covers 5 Whys and its failure modes, cause and effect diagrams, causal factor charting, testing a candidate root cause and choosing corrective actions that actually remove it.

Taught by Icompetent Solutions

Modules
6
Lessons
26
Duration
3h 53m
Level
Beginner
Quizzes
6 graded
Enrolled
35

Course content

6 modules · 26 lessons · 3h 53m

Symptoms, causes and root causes; when to use root cause analysis; problem statements; and gathering facts first.

  • Symptoms, Causes and Root Causes
    Preview
    8 min
  • When to Use Root Cause Analysis8 min
  • Writing a Clear Problem Statement8 min
  • Gathering Facts Before Analysis8 min
  • Orientation quiz9 questions · pass 70%

Topics covered

Incident Management
Root Cause Analysis
5 Whys
Fishbone
Ishikawa
Corrective Action

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