Active Listening & Questioning

What you'll learn

• Explain the difference between waiting to speak and listening to understand
• Recognise the barriers — assumptions, devices and status — that stop real listening
• Paraphrase and reflect what a speaker said so they know they were heard
• Choose between open, closed and leading questions deliberately, and avoid leading when you need the truth
• Use silence and attention to what is not said to surface information people hold back
• Keep listening accurately during disagreement instead of switching to rebuttal mode

Curriculum

Progress through each competency level in order.