Payments and refunds

• The skills platform is free during early access.
• Online courses are either free or have a price, shown on the course page.
• AI interviewer sessions are paid, one session at a time.
• Classroom and in-house training and consultancy are priced by quote.

1. 1Step 1: Press Buy for and the price on the course page. The checkout page opens. It shows what you are buying and the Total due.
2. 2Step 2: If you are not signed in, press Sign in there. Always buy with the account you will learn with. The checkout page shows its email under Contact information.
3. 3Step 3: Under Payment method, pay with the method shown. Some payment methods open a secure window or page of our payment provider.
4. 4Step 4: After payment, your course opens automatically.

Payments are processed by our payment provider. We never see or store your card details. Your receipt is sent to your email address.

1. 1Step 1: On an online course or program page, press Add to cart. You can do this before you sign in: your cart stays in this browser and moves to your account when you sign in.
2. 2Step 2: Open the cart from the cart icon at the top of the page. Press Save for later to keep an item without buying it now, or Remove to take it out.
3. 3Step 3: Press Go to checkout and pay for the whole cart in one payment. Each course opens as soon as the payment is confirmed.

• A course you already have, or one that a program in your cart already includes, is never charged.
• If your cart holds two or more courses of one program, the cart offers the program instead.
• With some payment methods, each item is paid for on its own: press Pay for this beside each item.
• Prices are checked again when you pay.

1. 1Step 1: An admin of your organisation opens Buy seats on the organisation workspace, picks online courses or programs and the number of seats, and pays on the checkout page. Ten seats or more of one course get a volume price.
2. 2Step 2: The seats go into your organisation's pool. The admin gives a seat to a person on the Seats page.
3. 3Step 3: That person opens the course on this site and presses Start the course. It is free for them: the page says which organisation provided it.

A seat that has not been started can be taken back and given to someone else. For more than 100 seats of one course, ask us for a quote.

Free courses and free programs are listed too. Their seats cost nothing: the checkout page shows Get the seats instead of a payment. A program without a program price costs what its paid courses cost together.

Open My orders from your account menu. It lists everything you have bought, with the date, the total and whether each course is still yours. Receipts are sent by email.

Access usually arrives within seconds, and sometimes takes a few minutes. Keep the confirmation page open. If you closed it, sign in with the same account you used to buy — the course will appear in Your training as soon as the payment is confirmed. If it is still missing after a few minutes, contact us.

• If a course payment is refunded in full, or reversed, your access to that course ends.
• If a cart payment is refunded in full, or reversed, your access to everything it paid for ends.
• If an AI interviewer payment is refunded, any sessions you have not used are removed.

For any question about a payment or a refund, contact us.