Root Cause Analysis for Quality

What you'll learn

• Write a tight problem statement covering what, where, when and how much, sharpened with is/is-not analysis
• Gather and organise factual data about a defect before proposing any cause
• Apply the 5-Whys method correctly and recognise its common traps
• Build a fishbone (Ishikawa) diagram using the 6M categories to structure possible causes
• Distinguish root causes from contributing factors and symptoms, and verify a suspected root cause with evidence
• Choose systemic corrective actions over band-aid fixes and confirm they actually worked

Curriculum

Progress through each competency level in order.