Online · Self-pacedFreeIT & SoftwareIntermediateEnglish
IT Service Management and Support
Running IT as a service the business can rely on. Covers service management principles and the ITIL practices, the service desk, incident and major incident handling, problem management, change enablement, request fulfilment and asset management, service levels, and measuring what actually matters.
Taught by Icompetent Solutions
- Modules
- 7
- Lessons
- 30
- Duration
- 5h 59m
- Level
- Intermediate
- Quizzes
- 7 graded
- Enrolled
- 17
Course content
7 modules · 30 lessons · 5h 59m
How the practices fit together, what value means, who does what, and how work flows from a request to a result.
- How the Practices Fit TogetherPreview11 min
- Value, Outcomes, Costs and Risks11 min
- Roles and Responsibilities in Service Management11 min
- Value Streams: Following Work From Demand to Value12 min
- Orientation quiz8 questions · pass 70%
Topics covered
IT Service Management
ITIL
Service Desk
Incident Management
Change Management
Prefer to learn with a trainer?
We deliver the same material as classroom and in-house programmes, tailored to your team and your site.
Browse classroom coursesReviews
No one has reviewed this course yet. If you have taken it, yours would be the first.
There are no published reviews for this course yet.
Write a review
Checking your account…