Online · Self-pacedFreeIT & SoftwareIntermediateEN
IT Service Management and Support
Running IT as a service the business can rely on. Covers service management principles and the ITIL practices, the service desk, incident and major incident handling, problem management, change enablement, request fulfilment and asset management, service levels, and measuring what actually matters.
Taught by Icompetent Solutions
- Modules
- 3
- Lessons
- 6
- Duration
- 1h 14m
- Level
- Intermediate
- Quizzes
- 3 graded
Course content
3 modules · 6 lessons · 1h 14m
Services, value and the service desk.
- Thinking in ServicesPreview12 min
- The Service Desk12 min
- Module 1 quiz4 questions · pass 70%
Topics covered
IT Service Management
ITIL
Service Desk
Incident Management
Change Management
Prefer to learn with a trainer?
We deliver the same material as classroom and in-house programmes, tailored to your team and your site.
Browse classroom coursesReviews
No one has reviewed this course yet. If you have taken it, yours would be the first.
There are no published reviews for this course yet.
Write a review
Checking your account…